Welcome to the Scents N Seconds Customer Service page! We are dedicated to ensuring that your experience with us is seamless and enjoyable. Whether you’re purchasing one of our exquisite perfumes or sophisticated timepieces, we’re here to assist you every step of the way. If you have any questions, concerns, or need help, our team is ready to assist you.
Contact Us
Our customer service team is always available to provide support. You can reach us through the following methods:
- Email: support@scentsnseconds.com
- Phone: +92 (321)7448077
- Live Chat: For instant assistance, click the chat icon on the bottom right corner of your screen, and a representative will be with you shortly.
Our customer service team is available Monday to Sunday, from 24/7 (GMT).
Frequently Asked Questions (FAQs)
1. How can I track my order?
Once your order has been shipped, you will receive an email notification with a tracking number. You can use this number to track your package through the carrier’s website.
2. How do I return an item?
We want you to be completely satisfied with your purchase. If you’re not satisfied, you can return your items within 7 days of receiving them. Please visit our Returns & Exchanges page for detailed instructions.
3. Do you offer shipping outside of Pakistan?
Currently, we only offer shipping within Pakistan. We do not provide shipping to other countries. For more details about shipping within Pakistan, please refer to our Shipping Information page.
4. Can I change or cancel my order after placing it?
If you need to make changes to your order, please contact us within 24 hours. Once your order is processed, we may not be able to make modifications. Please reach out to us as soon as possible for any changes.
5. How should I care for my perfume and watch?
To ensure the longevity of your products:
- Perfume: Store perfumes in a cool, dry place away from direct sunlight. Close the bottle tightly to prevent evaporation.
- Watches: Clean your watch regularly with a microfiber cloth and keep it away from water unless it’s water-resistant. Regular maintenance is recommended to keep your timepiece in perfect condition.
For more care tips, you can visit our Perfume Care Guide and Watch Care Guide.
Returns and Exchange Policy
At Scents N Seconds, we want you to be completely satisfied with your purchase. If you’re not happy with your product, you can return or exchange it within 30 days of receiving your order. Please visit our Returns & Exchanges page for detailed instructions and eligibility requirements.
Warranty Information
We stand behind the quality of our watches. All of our timepieces come with a 1-year warranty that covers manufacturing defects. For more details on our warranty and how to claim it, please visit our Warranty Information page.
Payment Methods
We accept a wide range of payment options for your convenience:
- Credit/Debit Cards (Visa, MasterCard,)
- Easypaisa
- Jazz Cash
- Cash on Delivery (COD)
Rest assured that your payment information is always secure with us. We use SSL encryption to protect your personal and financial data.
Need Further Assistance?
If you still have questions or need further assistance, our customer service team is here to help. Don’t hesitate to contact us via email, phone, or live chat. We’re here to make your shopping experience as smooth and enjoyable as possible.
Thank you for choosing Scents N Seconds. We appreciate your trust in our brand and are committed to delivering high-quality products and exceptional customer service.
